Privacy Policy

Free Pallets ("we," "us," or "our") operates the website at free-pallets.com (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have about it.

1. Information We Collect

Account information. When you create an account, we collect your name, email address, and a hashed password.

Listing information. When you post a pallet location, we collect the business name, address, contact details, pallet details, images you upload, and any other information you provide on the listing form.

Contact form submissions. When you fill out our contact form, we store your name, email address, message type, subject, and message content.

Automatically collected information. Our servers may automatically log information such as your IP address, browser type, referring page, and the date and time of your visit. This is used for security and basic site analytics.

2. How We Use Your Information

• To operate the Service, including creating accounts and publishing listings
• To moderate listings before they go live
• To respond to contact form submissions and support requests
• To send transactional emails (account, listing status, support replies)
• To detect, prevent, and respond to fraud or abuse
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers we use to operate the Service (for example, our email delivery provider, hosting provider, and analytics tools), under contract to handle your data only on our behalf.
• The public, when you post a listing — listing details (business name, address, pallet info, images, and any contact info you choose to publish) are visible to anyone who visits the Service.
• Legal authorities, when required by law, court order, or to protect rights, safety, or property.
• A successor in the event of a merger, acquisition, or sale of assets, subject to the terms of this Policy.

4. Cookies and Similar Technologies

We use cookies that are necessary for the Service to function, including a session cookie that keeps you signed in. We do not use cookies for advertising or third-party tracking. You can clear or block cookies in your browser, but parts of the Service may not work without them.

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the Service. Listings may be retained after they expire for a reasonable period to support audit, abuse prevention, and legal compliance. You can request deletion of your account at any time (see Section 7).

6. Security

We use reasonable technical and organizational measures to protect your information, including hashed passwords and HTTPS in transit. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To exercise these rights, email us at [email protected]. We will respond within a reasonable time and as required by applicable law.

8. Children's Privacy

The Service is not intended for children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.

9. International Users

The Service is operated from the United States. If you access it from outside the U.S., your information will be transferred to and stored in the U.S., where data protection laws may differ from those in your country.

10. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will update the "Last updated" date at the top and, where appropriate, notify you by email or through the Service. Your continued use after changes take effect constitutes acceptance.

11. Contact Us

Questions about this Policy? Email [email protected] or use our contact form.